How do I return a part? How do I get refund?
As a part of our money-back guarantee, we want you to be completely satisfied with your purchase. If you wish to return a part, please follow the return policy guidelines below.
Email LKQOnlineReturns2@lkqcorp.com or call (800) 616-1489 Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time to request a return authorization (RA) number. We cannot process returns that do not include an RA number.
It is extremely important that you inspect your shipment thoroughly before accepting and signing for the merchandise. Even though the box and packaging may be intact, it is possible the product could have arrived damaged. If part does arrive damaged, please accept the delivery and contact Customer Service immediately at (800) 616-1489. Proof of damage may be provided by photos.
Freight shipments and UPS Ground shipments
Before accepting delivery, check for both internal and external damage. Remove the product from its packaging and inspect for damage. If you notice damage, please call our customer service immediately at (800) 616-1489 after accepting the delivery to obtain a return authorization number.
For Engine assemblies, please be advised that we do not warranty or guarantee any attached accessory parts in the sale, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. Because such parts are not warrantied, refusal of delivery for these parts being damaged will result in deduction of original shipping and handling charges from any refund.
Returning defective or incorrect parts
If you received an incorrect or defective part, you may return it for an exchange or replacement. Please contact Customer Service to explain the problem. We will create a new order for the part and issue an RA for the original part.
LKQ Online will ship the replacement part as soon as freight charges have been paid for the returned part and the part is on its way back to us.
Refused Shipment or Failed Delivery
If you have refused delivery of your shipment, please contact Customer Service immediately at (800) 616-1489 . Shipped items that are either refused by the customer or are unable to be delivered due to continual failed delivery attempts will be returned to LKQ Online, and you will be credited the amount of the sale, not including shipping and handling. Please allow up to 14 business days for a credit to be issued. It is your responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.
LKQ Online Discretion
LKQ Online reserves the right to deny any exchange or return request. Please do not install damaged or install incorrectly shipped items, as doing so will void our return policy. Any parts that have been modified, installed, or damaged in any way by the customer may result in denial of a refund and/or exchange request.