Shipping Methods and Costs
Depending on the item(s) you purchase on LKQ Webstore
and the location to which the item(s) will be delivered, different shipping methods will be used. Each shipping method has its own restrictions and charges
that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some item(s) may
offer only one shipping method.) Shipping costs are dependent on the item(s) in your order and the shipping method
you select. Your total shipping charges will be automatically computed during checkout prior to the completion of
your order.
Shipping costs for orders placed on this site are based on the weight and size of the total order. An order
containing multiple item(s) typically receives a volume-shipping discount unless items are shipping from
different LKQ plants and therefore your total shipping and handling cost may be lower than the sum of
individual ship charges appearing in your cart. You will be provided with the total shipping cost
for your order during Checkout.
Standard Ground, normally 3-8 business days
Accessories may be shipped to the 48 contiguous United States via Standard Ground service. You can expect
your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays
within the United States.
Standard Freight Delivery, normally 3-10 business days
Heavy or odd shaped item(s) must be shipped alone via ground freight (freight trucking company). Usually,
oversized item(s) arrive within 3-10 full business days after leaving the warehouse. Most oversized item(s)
leave the warehouse within 2 full business days. We cannot offer expedited shipping for oversized item(s).
The freight trucking company is not responsible for unloading the item(s) from the truck or carrying the
item(s) into the building. Your item is likely to be heavy and large; therefore, we recommend that have a
forklift or some other mechanical tool to unload the item and bring it inside.
- The delivery company will contact you by phone to schedule a delivery date and time window.
- We will ship all heavy or odd shaped part(s) via freight truck to either a business with docking
capabilities or local freight terminal, NO RESIDENTIAL at this time.
- Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be
available to accept, inspect, and sign-for the delivery.
- The item will be delivered to your designated shipping address. The freight delivery company is
not responsible for unloading the item from the truck or carrying the item into the building.
- Your package is likely to be heavy and large; therefore, we recommend that you have someone with
you to help unload the item from the truck and carry it inside.
- The total charge does not include inside delivery, removal of cartons.
Upon delivery of your order, you should immediately inspect the cartons for any potential damage that
may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package.
It is normal for the carton to show some wear; however, if the material inside the carton is damaged, follow
these steps: Accept the package, but make a note of the damage on the shipping receipt, sign and date it.
The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service
Specialist immediately by calling 1-866-557-5787. Please have your order number available when you call.
LKQ Online will make every reasonable effort to replace the damaged or missing items provided it was
noted on the paperwork you signed at the time you received the order. No Claims
will be allowed without such notes being made. You must take a digital photo too.
You must save any damaged material and have it available for pickup. If you submit
a claim for damaged material and do not have the damaged material for us to
pick up, you will be billed for the replacement material and the freight to get it
to you. If you refuse an order, you will be charged the actual original
freight cost, the return freight cost and any restocking fees that might apply,
which usually range from 10% to 25% of the order. See our warranty info page **The
freight charge listed in your invoice may not be the actual freight cost. In
some cases, a portion of the actual freight cost may include packaging and
handling fees. We cover shipping charges if there is damage to the item due to
shipping. *Please note: If there is extensive damage to the carton, refuse the
order and contact a Customer Service Specialist at 1-866-557-5787. Please
have your order number available when you contact the Customer Service
Specialist.