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Frequently Asked Questions Q1
When
can I expect delivery of my order?
Why was my order delayed?
What should I do if I have not received my Order?
Can I pay at LKQ local plant?
I have already paid for my item but I still owe sales tax.
How do I pay for that?
What kind of warranty do I get with my purchase?
Will there be a handling fee for my order?
Can I arrange my own shipping?
Receipt of damage product?
Will you ship freight items to Canada or outside the USA?
Who receives my emails?
What methods of shipping does LKQ online use?
Why does it cost so much to ship of airbags?
How does LKQ know what parts fit your request?
Q1. WHEN CAN I EXPECT DELIVERY OF MY ORDER?
You can expect most packages to be delivered to their destination within FIVE to TEN (5 to 10) BUSINESS DAYS!
Orders are processed within 24 business hours after full payment has been received and items will leave our facilities within 2 business days after processing.
Tracking info is provided 24-48 hours after your item has been shipped. A notification is sent via e-mail with tracking information. Please be sure you have provided a current email address and check your �junk� email as communications from LKQ Online may not make it past a filter.
IF YOU HAVE BEEN WAITING OVER 10 BUSINESS DAYS FOR YOUR ORDER, AND STILL HAVE NOT RECEIVED IT, PLEASE REVIEW OUR INFORMATION FOR ORDERS NEVER RECEIVED.
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Q2. WHY WAS MY ORDER DELAYED?
Your order was likey delayed because LKQ is missing important information needed to process your order.
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Phone number must be provided.
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If freight item (seats, engines, transmissions, running boards, bumpers, etc.) we must have business name, physical address, and daytime telephone number or we can not ship.
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We will not ship to a PO Box or an APO.
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There may be a possible problem with your payment and information supplied for the payment.
IF ANY OF THE ABOVE OCCURS, YOU ARE NOTIFIED VIA EMAIL WITHIN 48 HOURS. PLEASE CHECK YOUR JUNK FOLDER FOR COMMUNICATION AS WELL.
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Q3. WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ORDER?
If you have waited 10 days for normal delivery and have not received your order, please contact our shipping department at onlineship@lkqcorp.com
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Q4. CAN I PAY AT THE LKQ LOCAL PLANT ?
NO, Online purchase must be shipped via UPS or Freight carrier. No pickups at LKQ plants/facilities. We must receive full payment prior to shipment: We accept PayPal or major credit cards (VISA, MASTER CARD, AMEX, or DISCOVER) NO EXCEPTIONS.
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Q5. I HAVE ALREADY PAID FOR MY ITEM BUT I STILL OWE SALES TAX. HOW DO I PAY FOR THAT?
You may pay amount owe to our PayPal account directly. Our account number is
PAYPAL@LKQCORP.COM. If you would like we can send you a "Request for Money" through PayPal. Just email us at
PAYPAL@LKQCORP.COM with your request. You can call our office at 866-557-5787 (toll free) and pay by credits card (LKQ Online accepts Visa, Master Card, Discover, or AMEX).
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Q6. WHAT KIND OF WARRANTY DO I GET WITH MY PURCHASE?
Currently all our items sold via the website will carrier a 6 month part replace warranty only. Some parts do have extended 1 and 2 year optional warranties. Please check the website items for details. Our warranty is for replacement of original part. If we can not replace your item we will refund your cost of the item. If LKQ Online list application that part will fit we will guarantee this part the extent of the warranty from the date of the invoice. See our warranty page on our website. (should have link)
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Q7. WILL THERE BE A HANDLING FEE FOR MY ORDER?
YES! This fee will cover packaging materials needed to provide safe arrival of your purchase. This is typically included with our shipping charge.
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Q8. CAN I ARRANGE MY OWN SHIPPING?
Please allow us to select delivery method / carrier. It has been our experience that LKQ can provide better service for our customers when we package items, decide shipping method, and coordinate freight pickups. We have selected our commercial carriers very carefully in order to provide the best USA coverage and care for our products. Buyer/Customer can not arrange there own commercial shipping when purchasing items off eBay or online. Please do not ask us to bill your shipping account or use another carrier. Thank you for your consideration.
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Q9. RECEIPT OF DAMAGE PRODUCT?
If you receive a part that is damaged, you must sign for the shipment as "received damaged". The shipping company will then be responsible for the damaged part.
After signing for and receiving the part, contact our customer-service team by phone, and a member will assist you with the damage claim and part replacement process. Please have your invoice number available when you call or email us.
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Q10. WILL YOU SHIP FREIGHT ITEMS TO CANADA OR OUTSIDE THE USA?
LKQ Online will only ship to the continuous 48 states. At this time we can not ship to Canada, Mexico, Puerto Rico, Hawaii, or Alaska. Additionally, we cannot ship overseas. We hope to have this ability in the near future.
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Q11. WHO RECEIVES MY EMAILS?
E-mail requests will be sent directly to our expert customer-service team to be answered. Requests should include detailed questions about part orders, or inquiries for parts that either do not have a part interchange, or are not ordinarily in inventory. Please be as detailed as possible, and make sure to include the VIN, name of the part you are looking for, and any other relevant information that may be useful. Feel free to ask any questions you may have - our goal is to assure that the part that you get is the part you need.
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Q12. WHAT METHODS OF SHIPPING DOES LKQ ONLINE USE?
The first method of shipping LKQ Online uses is UPS ground. We ship over 75% of our items via UPS ground. We do not use USPS therefore we will not ship to a PO Box or APO address. There is a small chance ground packages will ship FEDEX. Do not ask us to use another carrier. Our shipping departments are setup to use only UPS. When items are larger we will use LTL Freight Carriers. Engines, transmissions, seats, set of wheels and tires and other oversized parts will be shipped using commercial freight. The costs to ship these types of items start from $100 and can exceed $1,000 for complete engine with transmissions. In most cases these items will be placed and banded on 4x4 or 6x6 pallets and covered or wrapped. We must ship these parts to a commercial address with docking and forklift capabilities. If you do not have this available, we can ship the items to the closest freight terminal to your zip code. We do not ship to residential areas. You must supply your phone number, name of business and address of business. If you do not supply this your order will be delayed.
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Q13. WHY DOES IT COST SO MUCH TO SHIP OF AIRBAGS?
LKQ can not ship airbags to PUERTO RICO, HAWAII, ALASKA OR ANYWHERE OUTSIDE OF THE CONTINENTAL USA. No air shipments are allowed either. At this time we cannot sell airbags to residents of New York State or Canada either. Air Bags are considered a HAZMAT item, and require special packaging to ship. Air Bags can be combined for shipping (up to 2 per order) ONLY IF they are coming from the same location. If they are coming from different locations, WE CAN NOT COMBINE SHIPPING.
Air bags typically do NOT include the module unless otherwise stated.
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Q14. HOW DOES LKQ KNOW WHAT PARTS FIT YOUR REQUEST?
First, we have been selling recycled auto parts for many years. Also we have a database that tells us what year, make, and model fit other year, make, and model. If you see any part that you believe will work, please contact a sales representative before ordering, especially if it does not show up under the listings of exact matches.
General Policy - If our database shows that a part will fit and work correctly, we guarantee both it and the shipping costs in our 30-day no-hassle warranty, in addition to our 90-day part warranty
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