Your order could be on its way in 24 hours!
95% of the parts offered on LKQ Online are ready to be shipped by via Standard Ground service when your order, which means you can expect your order to arrive within 5-10 business days (Monday-Friday, excluding US federal holidays).
If the part you want isn't ready, our dedicated Customer Service team will strive to keep turnaround times as low as possible. With more than 60 warehouses nationwide, your part will be on its way before you know it!
"Shipping my item was very quick....I received the item today. It's already been installed & programed. Everything seems to be working!"
Shipping Methods and Costs
Most of our products will be shipped within the 48 contiguous United States via Standard Ground service. However, some orders will give you the chance to choose your preferred shipping method. Depending on your selection, shipping fees will then be added to your total prior to the completion of your orders. This means you can always change your mind and choose a different method at the last minute.
Remember that shipping costs are based on the shipping method, as well as the weight and size of the total of the parts ordered.
If you order contains multiple items shipping from the same LKQ plant, you are likely to be eligible for a volume-shipping discount. In that case, your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart.
Shipping to P. O. Boxes
If your billing is a P.O. Box, please include your physical address as the ship-to address for fast delivery.
Large Item Special Shipping
Unless otherwise stated, large item ship for free. Most oversized items leave the warehouse within 2 business days, and arrive 3-10 business days after leaving the warehouse. We cannot offer expedited shipping for oversized items.
Large or heavy items, including most engines and transmissions, require freight shipping, which must be sent to a commercial address. Providing a residential address for freight delivery will delay your shipment until a commercial shipment is obtained.
We will ship all heavy or odd shaped parts via freight truck to either a business with docking capabilities or local freight terminal. We cannot ship these items to residential addresses at this time.
The delivery company will contact you by phone to schedule a delivery date and time window. An adult must be available to accept, inspect, and sign for the delivery.
The freight trucking company is not responsible for unloading the items from the truck, or carrying the parts into the building. Your item is likely to be heavy and large; therefore, we recommend having a forklift or a friend to help unload the item and bring it inside. The total charge does not include inside delivery or removal of cartons.
Upon delivery of your order, you should immediately inspect the cartons for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package. It is normal for the carton to show some wear.
Parts Damaged During Shipping
You should inspect your used automotive parts upon delivery. If you find that the parts your received are damaged, accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip, and leave a copy for your records. Then, immediately contact an LKQ Online Customer Service Specialist at (866) 557-5787. Please have your order number available when you call.
Making a Claim
1. Upon delivery of the damaged parts, make a note of the damage on the shipping receipt, sign, and date it. The delivery person should also sign the slip, and leave a copy with you. No claims will be allowed without such notes being made.
2. Take a digital photo of the damaged items.
3. Save any damaged material, and have it available for pickup. If you submit a claim for damaged material and do not have the damaged material ready for us to pick up when we deliver the replacement parts, you will be billed for the replacement material and freight to get it to you.
4. If you refuse a replacement order, you will be charged the original freight cost, and any restocking fees that might apply. See our Warranties section for more details.
**The freight charge listed on your invoice may not be the actual freight cost. In some cases, a portion of the actual freight cost may include packaging and handling fees. We will cover shipping charges in the event of a damage to the item due to shipping.
Frequently Asked Shipping Questions
When can I expect
delivery of my auto parts order?
Why was my order delayed?
What should I do if I have not received my order?
Will there be a handling fee for my order?
Can I arrange my own shipping?
Will you ship freight items to Canada or outside the USA?
What methods of shipping does LKQ online use?
How will you ship my engine/bumper/seat/other large item?
Why does it cost so much to ship of airbags?
Phone: (800) 616-1489 | Contact Us