LKQ Online|Largest Used Auto Parts Online Selection at Low Cost Prices:FAQs
Frequently Asked Questions
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Phone: (800) 616-1489 |
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Parts & Requests
WHO RECEIVES MY EMAIL REQUESTS AND QUESTIONS?
WHY CAN'T I LOOK AT PARTS BY LOCATION?
HOW DOES LKQ KNOW WHAT AUTO PARTS FIT YOUR REQUESTS?
Returns & Refunds
IF A PART DOESN'T FIT, CAN I RETURN IT?
WHAT CAN I DO IF I RECEIVE A DAMAGED PRODUCT?
WHO RECEIVES MY EMAILS?
Shipping & Delivery
WHEN CAN I EXPECT
DELIVERY OF MY ORDER?
WHY WAS MY ORDER DELAYED?
WILLL THERE BE A HANDLING FEE FOR MY ORDER?
CAN I ARRANGE MY OWN SHIPPING?
WILL YOU SHIP FREIGHT ITEMS TO CANADA OR OUTSIDE THE USA? 
WHAT METHODS OF SHIPPING DOES LKQ ONLINE USE?
HOW WILL YOU SHIP MY ENGINE, BUMPER, SEAT, OR OTHER LARGE ITEM?
WHY DOES IT COST SO MUCH TO SHIP AIRBAGS?
Warranties
WHAT KIND OF USED AUTO PARTS WARRANTY DO I GET WITH MY PURCHASE?
Payments
CAN I PAY OR PICK UP MY ORDER AT MY LOCAL LKQ PLANT?
I HAVE ALREADY PAID FOR MY ITEM BUT I STILL OWE SALES TAX. HOW DO I PAY
FOR THAT?
Testimonial
"Hi! I just wanted to let you know that I received my order, and I am IMPRESSED. It was packed like a pro. Great job LKQ team in Texas! I won't hesitate to order from LKQ in the future"
- Mike N.
Parts & Requests
WHO RECEIVES MY EMAIL AND QUESTIONS?
Email requests are sent directly to our customer service team. Feel free to ask any questions you have. Our goal is to make sure that the part you get is the part you need!
Note that your request should include as much detail as possible about your order or the item you are looking for. Also, make sure to include the VIN, the name of the part you are looking for, and any other relevant information, when applicable.
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WHY CAN'T I LOOK AT PARTS BY LOCATION?
We have more than 200 locations nationwide, and ship parts from any of our warehouses within 24 hours. That means, if you search by location, you may not see the part you need, but we may have it in stock!
To ensure that you receive your part as quickly as possible, when you place an order, we quickly locate the closest warehouse that has your part in stock to ship it to you as fast as possible.
In short, we're not limited to location, and we don't want you to miss out on great deals!
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HOW DOES LKQ KNOW WHAT AUTO PARTS FIT YOUR REQUEST?
Any request you send us is dispatched to Customer Service experts who have many years of experience and wide knowledge of auto and truck parts. Furthermore, our comprehensive database helps us determine the year, make and model of the vehicle to locate compatible parts.
If you see any part that you believe will work, please contact a sales representative before ordering, especially if it does not show up under the listings of exact matches.
We also guarantee that if our database shows that a part will fit and work correctly, we cover it and the shipping costs in our 30-day no-hassle warranty, in addition to our 90-day part warranty.
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Returns & Refunds
IF A PART DOESN'T FIT, CAN I RETURN IT?
Yes. If we recommended a part that is marked on our website as compatible with your vehicle but isn't, you are cover under our 30-day no-hassle warranty, in addition to our 90-day part warranty.
If however you ordered a part but realized it was the wrong part or fit, you will be responsible for a 20% restocking fee, as well as the return and original shipping fees. We'll refund the rest!
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What can I do if I receive a damaged product?
If you receive a part that is damaged, you must sign for the shipment as "received damaged". The shipping company will then be responsible for the damaged part.
After receiving and signing for the part, contact our Customer Service team at (800) 616-1489, and we'll assist you with the claim and replacement process.
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Shipping & Delivery
WHEN CAN I EXPECT DELIVERY OF MY ORDER?
You can expect most packages to be delivered within five to ten (5 to 10) business days.
Orders are processed within 24 business hours after full payment has been received, and items will leave our facilities within 2 business days after processing.
Tracking information is provided via email 24 to 48 hours after your item has been shipped. Please be sure you have provided a valid email address, and check your spam or "junk" folder as communications from LKQ Online may not make it past your filter, depending on your settings.
If after 10 business days you haven't received your order, please contact our shipping department at onlineship@lkqcorp.com.
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WHY WAS MY ORDER DELAYED?
You order may be delayed if we are missing information necessary to processing it. If this is the case, we will email you within 48 hours of receiving your order. Please check your spam or junk folder as communications from LKQ online may not make it past your filter, depending on your settings.
If you have not received an email from us and have not received your order after 10 days, please contact our shipping department at onlineship@lkqcorp.com.
Remember that we cannot ship to a PO Box or an APO. If you order a freight item (such as seats, engines, transmissions, running boards or bumpers), we must have a business name, physical address and daytime phone number.
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WILL THERE BE A HANDLING FEE FOR MY ORDER?
Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. It is typically included with the shipping charge.
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CAN I ARRANGE MY OWN SHIPPING?
No. We have very carefully selected commercial carriers in order to provide the best US coverage and care for your products. We therefore do not allow anyone to arrange for their own shipping. By letting us package items, select the best shipping method, and coordinate freight pick-ups, you are guaranteed the most secure and efficient course at the best possible price.
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WILL YOU SHIP FREIGHT ITEMS TO CANADA OR OUTSIDE THE USA?
LKQ Online will only ship to the continental 48 states. At this time, we cannot ship to Hawaii, Alaska, Canada, Mexico, Puerto Rico or overseas.
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WHAT METHODS OF SHIPPING DOES LKQ ONLINE USE?
We ship over 75% of our items via UPS ground. We do not use USPS, and therefore cannot ship to a PO Box or APO address. Occasionally, ground packages will ship FEDEX. Large or oversized items (motors, transmissions, seats, wheels, bumpers and tires) use LTL Freight Carriers.
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HOW WILL YOU SHIP MY ENGINE, BUMPER, SEAT, OR OTHER LARGE ITEM?
For large items, we use LTL Freight Carriers.
The costs to ship these types of items start from $100 and can exceed $1,000 for complete engines with transmissions. In most cases, these items will be placed and banded on 4x4 or 6x6 pallets, and covered or wrapped.
We must ship these parts to a commercial address with docking and forklift capabilities. If you do not have this available, we can ship the items to the closest freight terminal to your zip code.
Remember, we do not ship to residential areas. To avoid delays, you must supply your phone number, name of business and address of business. The delivery company will contact you by phone to schedule a delivery date and time window. An adult must be available to accept, inspect, and sign for the delivery.
The freight trucking company is not responsible for unloading the items from the truck, or carrying the parts into the building. Your item is likely to be heavy and large; therefore, we recommend having a forklift or a friend to help unload the item and bring it inside. The total charge does not include inside delivery or removal of cartons.
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WHY DOES IT COST SO MUCH TO SHIP AIRBAGS?
Air Bags are considered
a HAZMAT items, and therefore require special packaging to ship.
Up to two airbags can be combined for shipping IF they are coming from the same location. If they are coming from different locations, we cannot combine shipping. Airbags do NOT include the module unless otherwise stated.
LKQ can not ship airbags to New York or anywhere outside on the continental United States including Alaska, Canada, Hawaii, and Puerto Rico. No air shipments are allowed.
To learn more about HAZMAT items and the reasons for the high cost of shippping an airbag, visit DOT.Gov.
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Warranties
WHAT KIND OF WARRANTY DO I GET WITH MY PURCHASE?
All items sold through LKQ Online carry a 6-month warranty, and some carry optional extended 24- and 28-month warranties.
Should there be any defect in our parts, we guarantee to replace it, repair it, or refund the purchase price. See our Warranties section for full details.
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Payments
CAN I PAY OF PICK UP MY ORDER AT MY LOCAL LKQ PLANT?
No. We are currently working on this possibility, but it is not available at this time.
All LKQ Online orders must be paid in full at the time of the order, before we can ship any products.
Also, because the parts must be shipped via UPS or Freight carrier, we do not yet offer local pick up.
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I HAVE ALREADY PAID FOR MY ITEM BUT I STILL OWE SALES TAX. HOW DO
I PAY FOR THAT?
We accept both PayPal and all major credit cards (Visa, MasterCard, Discovery and AMEX).
You can pay directly to our PayPal account (paypal@lkqcorp.com), or email us at paypal@lkqcorp.com if you would like us to send you a "Request for Money" through PayPal.
To pay with your credit card, please call our office toll free at (866)557-5787.
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Questions
Phone: (800) 616-1489 |
Contact Us
